Policy

At Kyro Bikes, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.

Returns

  • You may return most new, unused items within 30 days of delivery for a full refund or exchange.

  • Items must be returned in their original packaging and in the same condition they were received.

  • To start a return, please contact us at [your support email] with your order number and reason for return.

Non-Returnable Items

  • Used or damaged products caused by customer handling.

  • Gift cards or digital products.

  • Clearance or final-sale items.

Refunds

  • Once your return is received and inspected, we’ll notify you by email.

  • If approved, a refund will be processed to your original payment method within 5–7 business days.

  • Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or defective.

Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, email us at [your support email] with photos of the issue.

Shipping Returns

  • To return your product, please mail it to:
    [Your Business Address Here]

  • We recommend using a trackable shipping service or purchasing shipping insurance.